At FindPros.Online, your privacy matters to us. We are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and stored. This Privacy Policy explains our practices to help you make informed decisions while using our platform.

1. Information We Collect

We collect information to provide you with a smooth and secure experience:

• Personal Details: Name, email, phone number, address.

• Professional Details: Skills, certifications, portfolios, business details (for service providers).

• Account Information: Login credentials, preferences, and communication history.

• Financial Details: Billing information, payment history, and subscription details (processed securely).

• Usage Data: Browser type, IP address, device information, login times, and actions on our site.

• Communications: Messages exchanged between customers and professionals via our platform.

2. How We Use Your Information

Your information helps us improve services and create a safe marketplace. We use it to:

• Match customers with the right professionals.

• Facilitate communication between customers and service providers.

• Send booking confirmations, updates, and important notifications.

• Process payments securely.

• Conduct identity verification and fraud prevention.

• Improve website functionality, personalization, and security.

• Share helpful content, tips, and promotional offers (optional).

3. Legal Basis for Processing (For GDPR Compliance)

We process your personal data based on:

• Consent – When you agree to receive marketing emails.

• Contractual necessity – To provide services requested by you.

• Legitimate interests – To improve services and prevent fraud.

• Legal obligation – To comply with applicable laws and regulations.

4. How We Protect Your Data

We use industry-standard security measures to protect your data, including:

• SSL encryption for secure data transmission.

• Firewalls and monitoring systems to prevent breaches.

• Restricted access to personal data (staff only with authorization).

• Regular security audits and updates.

5. Information Sharing & Disclosure

We do not sell your personal data. However, we may share information with:

• Service Providers/Professionals: Only the information required to complete your job request.

• Payment Gateways: For secure transactions.

• Law Enforcement or Legal Authorities: When required by law or to protect safety.

• Business Transfers: In case of mergers, acquisitions, or business restructuring.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Keep you logged in.

• Store preferences.

• Analyze website traffic and usage.

• Provide targeted offers or ads.
  👉 You can disable cookies in your browser, but some features may not work properly.

7. Your Rights

Depending on your region (e.g., GDPR/CCPA laws), you may have the right to:

• Access a copy of the personal data we hold.

• Correct or update your personal information.

• Request deletion of your account and data.

• Restrict or object to certain data processing.

• Opt-out of marketing emails.

8. Data Retention

We retain your personal data only as long as necessary:

• Active accounts: Until you close your account.

• Legal requirements: Certain information may be stored longer (e.g., invoices, transaction history).

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with the “Effective Date.” Continued use of our platform means you accept the changes.

12. Contact Us

For questions or requests regarding your privacy rights, contact us.